Refund Policy

Last updated 23 October 2026

If Pinnote isn't right for you, ask within 14 days of any charge and you'll get all of it back. Monthly or yearly, no questions asked.

14 days, full refund

• Every charge, the first one and every renewal, on the monthly or yearly plan, can be refunded in full within 14 days.
• You don't need to give a reason.
• A refund also cancels the plan; your sites drop to the Free plan and nothing is deleted.

How to ask

Email support@pinnote.app from the address on your account, saying which charge you'd like refunded. Payments are processed by Dodo Payments, our merchant of record, who send the money back to the card or account you paid with. Refunds usually arrive within 5 to 10 business days, depending on your bank.

After 14 days

You can cancel any time from Manage billing in the dashboard, and you keep paid features until the end of the period you paid for. We don't refund partial periods after the 14 days, unless Pinnote was seriously broken for you or the law gives you a right to one.

Fair use

This policy is meant for people trying Pinnote honestly. If the same person repeatedly signs up, pays and asks for refunds, we may decline further refunds and close the account. See also our Terms of Service.

Questions about this page? Email support@pinnote.app.