A simpler BugHerd alternative for client feedback
BugHerd is pin-on-the-page client feedback with a Kanban task board, for web agencies. Pinnote does one job. Clients click anything on your site and leave a note, with a screenshot, and you reply in place. Here's how they compare, including where BugHerd is the better choice.
Updated
Pinnote vs BugHerd at a glance
| Question | Pinnote | BugHerd |
|---|---|---|
| Cheapest paid plan | $9/month, or $90/year, with a free plan for one site | Standard $42/month billed yearly, or $50 monthly |
| Free plan | Yes, 1 site, unlimited reviewers and 50 open notes | No, free trial |
| Clients need an account? | No account or extension. An email invite, a share link or your app's own sign-in lets them in, or you can show the button to every visitor | Share-link guests give a name and email and get a guest account; invited clients on script installs sign in to BugHerd; without the script, guests are asked to install an extension |
| Video recording | Not yet; reviewers can draw on the page, and it's in the screenshot | Yes, short video and audio |
| Console logs | Yes, the page's recent errors with every note, on every plan | Not stated |
| Integrations | On Pro: Slack, signed webhooks and GitHub issues (closing one resolves the note). On every plan: a WordPress plugin, a Chrome and Edge extension for sites you can't add code to, CSV and printable exports, and email alerts | 15 standard ones (Trello, Slack, GitHub…) on Standard; Jira, Linear, Asana, ClickUp from Premium |
| MCP for coding agents | Yes, on every plan | Yes, in beta |
BugHerd details are from its pricing page and help pages, checked on 22 October 2026. Prices change; check theirs before you decide.
Where BugHerd is stronger
- A full task board for running feedback through stages, with deadlines and a guest board on Premium.
- Short video and audio capture, and feedback on files as well as websites.
- Unlimited projects and guests on every plan, and a 60-day money-back guarantee.
If those matter to you, BugHerd is a good tool, and you should use it.
When Pinnote is the better fit
- Your clients should never meet a sign-in or an extension. In Pinnote they click the link in your invite and comment, and if your app already has sign-in it can sign them in for Pinnote.
- You want a smaller tool for a smaller price. Pinnote Pro is $9 a month against BugHerd's $42 or more.
- You'd rather keep the conversation next to the note on the page than move cards across a board.
How Pinnote works
- Add one line of code to your site or staging copy. Install guides cover WordPress, Webflow, Framer, Shopify, Next.js and more. Visitors see nothing unless you choose to show the Feedback button to everyone.
- Invite your client by email, or send them your share link. They click it and comment straight away, with no account and no extension.
- Each note arrives with a screenshot of what they saw, the page, the element and their browser. Reply in the dashboard and your client sees the answer on the page.
- Talk it over with your team in team-only notes, send a note to GitHub as an issue, or let Claude Code, Codex or Cursor read the notes, fix them in your code, reply and resolve.
Switching from BugHerd
Pinnote doesn't import from other tools yet. The simplest switch is to finish the current review round where it is and start the next one in Pinnote: add the script, invite your client, and retire BugHerd once its last open note is closed. The two can run side by side in the meantime.